| Reply to: |
| Date: |
Monday, January 14, 2002 |
| Job Type Preferences |
Internet/New Media/Technology |
| Job Title |
Sr. Technical Writer/Documentation Specialist
|
| Salary Range |
|
| Position |
fulltime, contract, temp |
| Areas Prefer to work |
Los Angeles/So Cal |
| Specific Location |
Los Angeles County
|
Resume |
DEBORA J. AMES
• DeboraAmes
4272 Creed Avenue • Los Angeles, CA 90008
SUMMARY OF QUALIFICATIONS
Progressive experience as a communications/documentation specialist of systems/process/business (policy/procedural/ISO 9000), software documentation (online help, training guides, etc.); corporate, benefits, and marketing communications; and financial-investment
education materials.
Professional demeanor, detail-oriented, and dependable. Extensive experience with multi-disciplinary teams.
WORK EXPERIENCE - PERMANENT
ENIGMA DIGITAL/CLEAR CHANNEL INTERACTIVE; Santa Monica/
Los Angeles, CA; 11/00 – 12/01
SENIOR TECHNICAL WRITER
For online radio stations, produced online help and training guides for company's integrated multi-media platform (Clear Channel Interactive), and SiteBuilder Wizard (Web site) tool. Tested software tools and reported discrepancies to Quality Assurance team.
ADEXCHANGE.COM; Beverly Hills, CA; 10/00 – 11/00
SENIOR TECHNICAL WRITER
Produced buyer/seller online help and training guides for the user/administrator functions of AdExchange's proprietary advertising software.
TICKETMASTER – CITYSEARCH, INC.; Pasadena, CA; 3/99 – 11/00
SENIOR TECHNICAL WRITER
Produced user, training, and overview documentation for Web application data-management tools, including:
-- EditWorks (editorial content tool)
-- SiteWorks (Web-page tool)
-- MapTool (map-generating tool)
-- UIT Editor (user interface tool)
-- Customer URL ((URL-requisition tool for CitySearch ¥infosites¥ [Web sites])
-- Operations Manual (system-operation overviews)
-- Cityguide Overview (overview guide of CitySearch Web site)
Organized and regenerated material created by developers, programmers, project managers, etc. to increase clarity and comprehension for Technology team and company partners.
NORTHROP GRUMMAN CORP.; Pico Rivera/Hawthorne/
Century City, CA; 5/85 – 3/97
MANAGEMENT SYSTEMS ANALYST, SPECIALIST (5/85– 5/95; 6/96– 3/97)
Created policies, system/operation procedures, process flowcharts, training curriculums, style guides, management charters, desktop instructions, briefings, presentations, disaster-recovery and record-retention procedures for the Facilities, EH&S, Quality Assurance, Materiel Processing, and Manufacturing-Engineering
departments.
Documented process-modeling whiteboard activities for continuous process improvement (CPI) and total quality management (TQM) multi-disciplinary teams, resulting in improved procedures and reduced cycle times.
Served as Facilities Focus newsletter writer/editor.
MAJOR ACCOMPLISHMENTS:
-- Prepared application package that enabled Facilities team to win the company's first Malcolm Baldrige Team of the Quarter Process-Improvement (including documentation) Quality Award.
-- Member of the senior writers' team whose process documentation helped enable the Electronic Systems Division to pass ISO 9000 certification.
-- Conducted Facilities' employee morale survey and analysis for 800 employees, resulting in the creation of an organizational newsletter (Facilities Focus), job-posting program,ine program, and Employee-of-the-Month/Year programs.
-- Recipient of: Northrop Grumman Team Process-Improvement, and Employee of the Month, awards.
BENEFIT COMMUNICATIONS WRITER/EDITOR (5/95–6/96)
Supervised creation of campaign/marketing materials for annual benefitsenrollment program. Created company merger, recruitment, and financial-investment-education, materials.
AARON BROTHERS, INC.; City of Commerce, CA; 11/82– 5/85
METHODS & SYSTEMS WRITER/EDITOR
Created policies, SOP manuals, new-hire orientation/benefit materials, position descriptions, training and procedural guides for Personnel, Store/Warehouse/Factory Operations, Security, MIS, and Accounting departments. Conducted employee surveys, warehouse/inventory audits, and EEO/salary audits and surveys.
MAJOR ACCOMPLISHMENT: Created cashier/manager training manuals enabling 88 retail sites to transition from traditional cash registers to computerized point-of-sale (POS) registers, for improved inventory tracking and control.
WORK EXPERIENCE - CONTRACT
NEXTECH TECHNICAL STAFFING; Pasadena, CA
SENIOR TECHNICAL WRITER (8/98)
Reformatted and edited 80-pg. O/S 400 software manual (Data Processing Policy & Procedural Manual) for Imperial Premium Finance, Inc.
K-FORCE CONSULTING; Sherman Oaks, CA
SENIOR TECHNICAL WRITER – WESTERN DATA SYSTEMS; CALABASIS, CA (3/97 – 3/98)
Created GUI-/Oracle-based work-order, purchase-order, and contract-management software-module documentation for company clientele, along with a data-browser user guide for company employees.
Lead of Peer-Review team tasked to establish style, writing, and editing guidelines for the software documentation team.
TECHNICAL SKILLS: Information Mapping, Microsoft Office Suite, RoboHelp HTML; Adobe Acrobat/Framemaker/Reader/Exchange; Visio; HyperSnap DXPro (screen-capture software); knowledge of HTML; ISO 9000 documentation standards. Currently learning XML.
EDUCATION
University of California, Los Angeles - Double BA in Communications and Sociology; additional courses taken: technical writing, graphic design and production, marketing, advertising, feature writing
Professional Designation in Marketing (UCLA Extension; 9-course program; 4.0 grade average)
PROFESSIONAL AFFILIATION
Society of Technical Communication (STC)
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