| Reply to: |
| Date: |
Tuesday, March 05, 2002 |
| Job Type Preferences |
Clerical/Administrative |
| Job Title |
Operations specialist
|
| Salary Range |
|
| Position |
fulltime, parttime, contract, temp |
| Areas Prefer to work |
City of San Francisco, East Bay Area, North Bay Location |
| Specific Location |
san francisco
|
Resume |
BRIAN J. GALLI
San Francisco, California 94118
415-752-1093/
catbox
________________________________________________________________________
SUMMARY
Administrative specialist with extensive experience in fast paced, multi-tasked
environments. Well organized, service oriented, quality conscious and
a quick learner. Strength in communicating with diverse groups and individuals.
Decision maker with proven record of achievement in customer relations
and training and development.
EXPERIENCE
Charles Schwab & Co., Inc. - San Francisco, California
11/97-5/2001
Operations Specialist
Assisted several teams within the Northern California Operations Department.
Responsible for carrying out daily tasks with high levels of productivity
and accuracy as well as administering responsive and empathetic values
towards a large customer base.
¨ Strengthened the new accounts team by receiving productivity and accuracy
ratings within the 90th percentile which lead to recruitment onto the
quality assurance team.
¨ Achieved “Subject Matter Expert” recognition for account linking and
delinking and branch review.
¨ Representing the correspondence team as the “linking guru”, trained
the Northern California Operations phone team on linking/delinking tasks
as well as representatives from Denver, Orlando, Indianapolis and Phoenix
operation centers.
¨ Facilitated in creating a delinking pilot program. Initiated and
implemented the transition of the “ucus” report as part of the program.
¨ Wired funds(including third party/escrow) domestically and internationally.
Barry Siegle Catering - San Francisco, California
9/94-12/97
Team Lead
Catered high-end social events in the Bay Area ranging from intimate
house gatherings to large corporate parties.
¨ Managed groups of 6-10 individuals to prepare stylized table settings
and culinary displays for a variety of gourmet foods.
¨ Provided guests with attentive and amiable service in a time efficient
manner.
EDUCATION
¨ San Francisco State University - San Francisco, California
Bachelor of Science, biology, 1997; minor Ecology
COMPUTER SOFTWARE/SKILLS
¨ Microsoft Office (Excel, Powerpoint, Word, Access), Internet Explorer,
Netscape Communicator, MS Exchange, Mac OS.
¨ Advanced in Spanish. |
|
