| Reply to: |
| Date: |
Thursday, January 24, 2002 |
| Job Type Preferences |
Internet/New Media/Technology |
| Job Title |
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| Salary Range |
|
| Position |
fulltime, parttime, contract, temp |
| Areas Prefer to work |
City of San Francisco, Peninsula/South Bay Area, East Bay Area |
| Specific Location |
San Francisco Bay Area
|
Resume |
JOANNA JASZCZERSKA
P.O. Box 4743, Burlingame, CA 94011 (/spacer.gif) 595 7429
joanna312001
OBJECTIVE: Seeking an opportunity to use my talents and experiences to enhance the success of your company.
SUMMARY:
Three and a half years experience as a senior technical services analyst.
Technical Certifications: CompTIA I-net+ , CompTIA Network+, Certified Internet Webmaster (CIW), includes Site Designer and E-commerce Designer exams.
Completed courses in Computer Science, Networks & Data Communications and Information Technology.
Supervised and trained eight developementally disabled employees working in retail.
Languages: English, Polish, German, Spanish and Russian.
Knowledge of various cultural and linguistic backgrounds.
EMPLOYMENT HISTORY
Senior Technical Services Analyst, Keynote System, Inc., San Mateo, CA
July1998-January 2002
Provided technical support to customers in a high tech company via phone and email.
Used advanced knowledge and skills in computer networking and Internet technologies to analyze complex technical problems.
Assisted Quality Assurance Engineers in detecting and verifying software bugs.
Assisted in product testing for a variety of new products and services.
Handled training of new employees of Technical Services Department.
Acted as an escalation point for other employees of Technical Services Department.
Job Coach, Poplar ReCare, Burlingame, CA
January 1997-July 1998
Supervised and managed eight mentally disabled employees working in retail.
Responsible for training new employees, recording attendance, monitoring and evaluating progress.
Met regularly with case mangers and parents to discuss progress and goals.
Worked at various sites such as Goodwill.
Office Assistant, Volunteer, Community Career Center, San Mateo, CA,
January 1997- January 1998
Duties include computer data entry, updating membership files, job listings and typing correspondence.
Joanna Jaszczerska
Page 2
Counselor, Woman’s Protective Services, Framingham, MA,
November, 1993-March 1994
Responsibilities included counseling battered woman living in a shelter.
Provided Spanish/English translations for residents and staff members.
Wrote and maintained confidential reports and logs. Supervised resident to ensure rules and safety regulations were met.
Actively participated in staff meetings to enhance internal operations to ensure personal progress of residents.
EDUCATION
College of San Mateo, San Mateo, CA 1998-2000
Courses in Computer Science and Information Technology
University of California, Los Angeles, Los Angeles, CA 1994
Bachelor of Arts, Psychology
Studienkolleg, Munich, Germany 1986-1987
Certificate in German Language, Literature, History and Social Studies
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