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COO, Senior Vice President
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| Reply to: |
| Date: |
Friday, December 28, 2001 |
| Job Type Preferences |
Management |
| Job Title |
COO, Senior Vice President
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| Salary Range |
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| Position |
fulltime |
| Areas Prefer to work |
Peninsula/South Bay Area |
| Specific Location |
Bay Area
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Resume |
Anurag Agrawal
5053 Doyle Rd
San Jose, CA 95129
Ph:
Email: agrawal
Over 20 years of proven track record in strategic planning, business building and operations, as well as a creative and strategic thinker with strong analytics, successfully led and managed research, technical, operations and marketing teams, extensive experience in Asia/Pacific, Europe & Japan as well as the US.
Aug 2001 – Dec 2001: Vice President, Research and Technology
Startups, Inc.
Redwood City, CA
· Developed and launched market intelligence products and services catering to the emerging market segments
· In a short span of three months conducted several end-user studies to understand the buying behavior among CxOs
· Authored several Research Notes
· Implemented a lead generation database
· Cut costs and streamlined processes
Nov 1999 – July 2001: Senior Vice President, Operations
Knowledge Networks,
Menlo Park, CA
Knowledge Networks provides a single source marketing information system, via interactive television, frequent shopper information and web tracking, for major US consumer brands, financial organizations and technology firms. The company provides its clients the ability to increase market share and improve the return on marketing expenditures. Reporting to the President, I had a $22 million operational budget and a team of over 40 senior executives, analysts and statisticians.
· Reduced operating costs by 25% within first year of operations
· Grew revenue from $50K to $10.7M in 2000
· Integrated 3 acquisitions in 10 months
· Managed Infrastructure growth as employees grew from less than 40 to over 150 in 2 years
· Implemented expense management and controls to achieve profitably faster than planned
· Established panel recruitment, panel management and fulfillment operations from scratch
· Outsourced and managed 70 seat multiple call centers for customer support, both inbound and outbound, email and voice
· Implemented CRM applications for support, fulfillment and inventory control; Workflow solutions for project management and resource management solutions for timesheets and skills allocation
· Achieved a 15 day inventory control process
· Managed all relationships with outside service providers
· Set engineering priorities, developed product requirements and coordinated all engineering projects/initiatives
· Project Managed all survey projects from initiation to final data delivery
· Developed Loyalty programs for maximizing the retention and satisfaction of panel members such as sweepstakes, loyalty cash cards, and point systems
· Established a Standards Group to standardize processes, research and data delivery across all areas
· Collected detailed profiles of over 100,000 adults and developed a profile data warehouse
Jul 1997 – Oct 1999: Vice President, Worldwide Research Operations & Cross-Technology Program
Gartner Group,
San Jose, CA
Reporting to the President achieved product revenues of over $25 million and managed a worldwide team of over 125 analysts.
· Designed and implemented a research quality & methodologies organization to oversee cross group research consistency.
· Managed 10 direct reports with 125 analysts in 15 countries.
· Responsible for worldwide coordination of market & technology data and quantitative research for the entire Dataquest product line.
· Primary responsibilities of this job included: strategic planning, budgeting (including P&L), staffing, product planning, sales support and public speaking.
· Provided all operational support to the President of Dataquest Research.
· Led an engineering team and set up the Dataquest Research Infrastructure Project for automated data collection across 40 countries, and an electronic data delivery system to clients from a centralized database system
· Integrated supply-side and demand-side research to deliver actionable data and information to the senior decision makers in the IT industry
· Led a group of analysts to provide a Worldwide view of the IT Market with just-in-time reporting
Vice President, Worldwide Systems, Software, Document Management, and Software & Internet Research
Gartner Group
San Jose, CA
· Extensive client contact and interaction via telephone, electronic mail and meetings.
· Presentations for audiences of varying sizes (10 – 1000 attendees).
· Detailed written research on topics such as technology marketplace, market trends, forecasts, and company analysis and acquisitions strategies.
· Provided sales support through extensive travel, client briefings, and sales calls
· Developed new business opportunities and deployed an overall strategy for new product areas, notable among them were in the areas of computer hardware, software and Internet
· Extensive marketing and sales which led to large strategic clients such as IBM, Hewlett-Packard, Dell, AMD, Compaq, Intel
· Implemented quarterly tracking products through the creation of research processes and databases
· Identified new research partners, negotiated and helped close partnerships and new businesses
· Conducted in-depth competitive analyses to appropriately position Gartner offerings
· Chaired task forces & committees to build consensus among the Senior Executive Team
· Supervised a team of over 80 analysts across the world responsible for data collection and analysis for storage, computer systems, software and document management businesses
Aug 1993 – Jun 1997: Director, Worldwide Research
International Data Corporation (IDC)
Mountain View, CA
· Launched brand new services from concept to implementation including product marketing, strategy development, pricing and sales presentations; within the first year achieved sales of over $3 million
· Led an engineering team that created tools and a database system to guarantee data integrity on a global basis yet, permitting substantial degree of local autonomy in the pursuit of profit.
· Re-engineered the market research methodology in the International group covering the regions of Japan, Asia/Pacific, Latin America, and Middle East/Africa, Eastern Europe/Mediterranean
· Conceptualized, developed and successful implemented IDC's Electronic Data delivery product
Research Director, Asia/Pacific Region
International Data Corporation (IDC), Asia/Pacific
Hong Kong
· Successfully established regional office at Hong Kong & set up 13 country offices in Asia/Pacific
· Secured $1 million contract from IBM and grew it to $5 million in 2 years, grew the client base from 2 to over 30 within 3 years
· Complete Account Management for IBM, Hewlett-Packard, Compaq and Intel
· Analyzed and interpreted research findings and made formal presentations to senior management of the clients
· Set up the first WAN for IDC by connecting the country offices to a centralized database system
Jan 1991 - Jul 1993: Executive Director
Manufacturers' Association for Information Technology (MAIT)
New Delhi, India
MAIT is the apex association of all computer hardware, peripherals and software manufacturing and computer training organizations in India.
· Liaised with the government resulting in policy formulation conducive to the growth of computer industry in India
· Developed relationships with several key government department heads such as Secretary of Dept. of Electronics; Chairman of Talcum Commission, Secretary of Ministry of Finance and Secretary of Ministry of Commerce
· Provided an export thrust to the computer hardware manufacturers by leading several trade and industry delegations to the USA, Europe and Far-East
· Set up of a process for immediate analysis and dissemination of the government policy changes within India and abroad
· Daily interacted with the media and press to effect a positive image of the Indian IT industry
· Developed and maintained a database of industry statistics
· Became an active contributor to SITO (South-east Asia Information Technology Organization) and was able to put India firmly on the map of SITO activities
· Successfully implemented two major IT expositions held at New Delhi, India
Oct 1983 - Jan 1991: Senior Manager, Projects
International Data Corporation (IDC India)
New Delhi, India
Operating manager for IDC’s research business in India:
· Re-designed the research agenda & research methodologies to address the small & mid-size market
· Conducted several studies including:
· Vendor Competitive Analyses
· Distribution Channels Planning
· Customer Satisfaction Assessments
· Market Opportunity Trends & Evaluations
· Technology Trends
· Product Position and Brand Awareness
While with IDC(India) developed several new methodologies for analysis and forecasting, especially, the Linked-Chain-Method for assessing market opportunities. This methodology was used for AT&T that helped plan their entry into India.
Additional Experience
· Successfully completed assignments involving acquisitions, OEM sourcing, technology transfers and agency/distributor agreements for foreign as well as Indian vendors
· Provided consulting to vendors in the areas of software and hardware exports especially to hard currency areas. I was a member of the steering committee which undertook a massive World Bank project regarding the competitiveness of the Indian software exports
· Wrote several papers on contract manufacturing exports, software exports and ASIC design centers
· Was a leading columnist in almost all newspapers, including economic and financial dailies such as Economic Times, Times of India, Observer and computer magazines such as Dataquest, PC World, Business Computer and Telematics
· Was the leading software reviewer in India and evaluated and rated many major international and Indian software packages ranging from databases, spreadsheets, word processors to application software
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