| Reply to: |
| Date: |
Wednesday, January 23, 2002 |
| Job Type Preferences |
Telecommunications |
| Job Title |
Analyst or Manager
|
| Salary Range |
|
| Position |
fulltime, parttime, contract, temp |
| Areas Prefer to work |
City of San Francisco, Peninsula/South Bay Area, North Bay Location, New York City, London/UK |
| Specific Location |
San Francisco Bay Area
|
Resume |
2695 Greenwich Street, Apt 203San Francisco, CA 94123 Mobile: E-Mail: sari_patel
Objective: Provide corporations with mission critical standards and direction in the evaluation, selection, and implementation of telecommunication applications and providers, focusing on PBX, wireless and conferencing technologies.
Career Achievements
· Managed installation of Siemens PBX
· Rolled out ¥Follow the Sun¥ model for Technical Support group
· Leadership role in developing RFP and implementing program for carrier services resulting in a $ 3.1 million savings
· Coordinated implementation of Firewall to provide security for PBX related systems
· Set up toll fraud prevention and improved monitoring capabilities for Tele-Management Systems
· Installed 100 agent ACD management system in a Northern Telecom Call Center environment
Career Experience
Escalate Inc, Redwood Shores, California, USA July 2000 - October 2001
· Manage all aspects of voice communications infrastructure
· Negotiated& Implemented corporate plans for cellular phones, calling cards, and wireless devices
· Standardized audio and web conference calling technologies
· Implemented Web based reporting for PBX metrics applications
· Developed charge back process for all voice services
· Perform Moves, Adds, and Changes for Siemens PBX
· Designed & Implemented customer support, internal helpdesk and sales call centers
· Performed billing review in IT services which resulted in 20% annualized cost savings
AOL/Netscape Communications Corporation, Mountain View, California, USA May 1997 - July 2000
· Implemented Web based reporting PBX metrics application
· Responsible for identification and selection of next generation voice technology, e.g. VOIP, CTI/IVR
· Responsible designing and implementing all Netscape/ Sun-Netscape Alliance Tech Support Call Center applications for B2B and Consumers products
· Implemented fee based technical support application.
· Redesigned Call Center application which resulted in a $100,000+ saving in the first year
· Deployed a user-friendly software tool that allows a PBX technician to easily perform Moves, Adds, Changes which resulted in 15% cost savings and increased productivity.
· Designed and Implemented Y2K Contingency and Disaster Recovery Plans for call centers
Switchview Inc., Waterloo, Ontario, Canada Aug. 1994 - May 1997
· Provided pre-sales consulting to optimize technology for customer applications
· Installed, configured & provided training for Northern Telecom PBX Tele-management Systems
· Instrumental in obtaining customer feedback to provide input for new product development.
Xiox Corporation, Burlingame, California USA June 1993 - Aug. 1994
· Provided pre-sales customer presentations and demonstrations
· Performed installation and training of Facilities Management, Call Accounting and Toll Fraud Systems
· Provided onsite and remote post-sales support and diagnostics
Chevron Shipping Company, San Francisco, California USA Mar. 1992 - June 1993
· Provided end user application software installation & training
· Maintain (via database) invoice log and standing service contracts
Nestle Beverage Company, San Francisco, California USA Nov. 1990 - Feb. 1992
· Responsible for all AT&T System 75 Moves, adds and changes and Audix Voice Mail System
· Maintained and provided training for Facilities Management System
· Assisted in 20% reduction of costs by analyzing AT&T VNET and Pro-WATS bills
Career Skills/Knowledge
· Siemens PBX Systems and Phone Mail· Siemens Business View Composer & Observer· Northern Telecom PBX Systems· Northern Telecom Customer Controlled Routing· Symposium Call Center Systems· Meridian Administration Tool (MAT) · Meridian Mail Reporter · MCI, AT&T, Sprint Enhanced Call Routing Applications· Tele-Management Systems (Xiox, Switchview, IntegraTrak)· Project Management· Project Planning and Coordination· Microsoft Project· Visio
Education and Certifications
· B.S. Industrial Engineering, Polytechnic University 1989· Siemens Basic Administration· Northern Telecom PBX System X11 Administration· Northern Telecom ACD Systems · Northern Telecom Meridian Mail - Applications and User Administration· Northern Telecom CCR Course
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