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Account Manager, Coordinator
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| Reply to: |
| Date: |
Thursday, January 10, 2002 |
| Job Type Preferences |
Marketing |
| Job Title |
Account Manager, Coordinator
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| Salary Range |
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| Position |
fulltime, contract |
| Areas Prefer to work |
City of San Francisco |
| Specific Location |
San Francisco
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Resume |
NATHAN F. VANCE
2771 Folsom Street
San Francisco, California 94110
(415) 642-1060
nfvance
SUMMARY OF QUALIFICATIONS
Detail-oriented, results-driven problem solver who possesses excellent account management, direct channel marketing and Internet retail skills. Extremely adept at communicating across all levels of an organization as well as with all clients and customers. Proven ability to drive innovative thinking within an organization. Fluent speaker of conversational Japanese as result of yearlong academic exchange program in Miyazaki, Japan.
PROFESSIONAL EXPERIENCE
TRUEX ASSOCIATES, INC. - San Francisco, California June 2001 - Current
Office Manager - Contract
Oversee daily functions of boutique staffing firm specializing in finance, technology and real estate administrative placements. Provide new business development and marketing support including lead generation, industry research and vendor relations. Manage corporate database of all clients and applicants. Pre-screen candidates for both temporary and permanent placement.
NETCENTIVES, INC. - San Francisco, California April 1999 - April 2001 Account Manager, Retail Client Services October 2000 - April 2001
Primary daily contact and internal advocate for multiple retail and international clients such as gap.com, oldnavy.com, BananaRepublic.com, Fossil.com, Blue Nile, Eve.com and Netcentives Japan (joint venture with Itochu, Dentsu and JCB corporations). Organized and conducted weekly account management meetings across all departments of the San Francisco and New York offices, which involved a rotating slate of speakers to improve communication on all issues of customer service, media, marketing and technology. Provided forecasting and realization of quarterly and annual sales.
* Designed, created and executed comprehensive online promotional plan for all brands of Gap, Inc., that directly resulted in record 4% incremental sales over the 2000-2001 holiday season.
* Developed and presented quarterly client performance reviews that served to spotlight elements of programs that were most effective in supporting their marketing objectives; demonstration of positive effects to clients.
* Worked with cross-functional teams including sales and business development to create and present sales proposals highlighting Netcentives core products and services and implementing up-sell and cross-sell opportunities to clients.
* Facilitated renegotiations of Netcentives contracts for increased company revenue share.
Account Coordinator, Client Services March 2000 - October 2000
Assisted account managers in all aspects of ensuring client support and satisfaction including invoice processing, resolution of customer service issues and interfacing with company production teams. Efforts included meeting coordination, maintaining client databases and interacting across departments to accurately disseminate information in an environment characterized by rapid change and growth.
* Organized and implemented 2000 Account Management Training program, which utilized combination of mixed media, lectures and speakers to teach basics of loyalty marketing, the Netcentives product suite and company organization to new managers.
* Improved communication across departments by developing and maintaining the Client Services intranet site utilizing HTML.
Customer Support Representative April 1999 - March 2000
Provided outstanding email and telephone support to over 100 members each day of the ClickRewards online rewards network. Acted as liaison between members and merchant partners in resolving customer support issues. Resolved all redemption related issues involving 10 airlines and numerous catalog suppliers during the 1999-2000 online shopping season. Attended HTML training courses and used knowledge gained to design and build the Customer Service Department intranet site.
ESPRESSO SUPPLY, INC. - Seattle, Washington August 1998 - April 1999
Sales & Marketing Coordinator
Incorporated market research, project management and teamwork skills for planning and execution of the 1999 marketing plan, including targeted sales efforts and resolution of logistical issues. Represented company at trade shows, sales events and other industry functions. Actively interacted with clients in all aspects of customer service including issues of inventory, shipping and billing.
EDUCATION & TRAINING
PROMOTION MARKETING ASSOCIATION - New York, New York 2000
Basics of Promotion Marketing Program Graduate
EVERGREEN STATE COLLEGE - Olympia, Washington 1998
Bachelor of Arts in Liberal Arts - Emphasis in Communications, Japan Studies and Economics
SOFTWARE SKILLS
Microsoft Word, Excel, Access & PowerPoint
HTML
Microsoft Outlook
Microsoft FrontPage
WorldTrak (CRM application)
Allaire Homesite
Macintosh OS
Netscape Composer
Windows NT, 2000
Netscape Communicator
Adobe Photoshop
Internet Explorer
Adobe PageMaker
Lotus Notes
COMMUNITY AND VOLUNTEER WORK
SAN FRANCISCO AIDS WALK - San Francisco, California 1999-2001
Key Volunteer |
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